Terms and conditions

General terms and conditions of business

1. Scope
All services provided by Gastro Zone Swiss GmbH for the customer are carried out exclusively on the basis of the following general terms and conditions of Gastro Zone Swiss GmbH and the customer have been agreed in writing or are expressly named in these general terms and conditions.

2. Contractual partner
The purchase contract is concluded with:
Gastro Zone Swiss GmbH
Zumhofstrasse 4
CH-6010 Kriens
Shareholders: Petr Rovny, Igor Zukovsky
info@gastro-zone.ch

You can reach our customer service for questions, complaints and objections on weekdays from 08:00 to 16:30 on +41 77 410 35 31 or by email at info@gastro-zone.ch.

3. Offer and conclusion of contract
3.1 The presentation of the products in the online Shop does not constitute a legally binding offer, but rather an invitation to order. Errors excepted.
3.2 By clicking the “Buy now” button in the last step of the ordering process, you place a binding order for the goods contained in the Shopping cart. The purchase contract is concluded when we accept your order by sending an order confirmation via email immediately after receiving your order.

4. Text of the contract
The contract text is stored on our internal systems. You can view the general terms and conditions on this page at any time. The order details will be sent to you by email. After the order has been completed, the contract text is no longer accessible via the Internet for security and data protection reasons. If you have created your own account (simply means you have registered), you can access the contract text in your account at any time. As a registered customer, you can also view the status of all your orders at any time.

5. Prices and shipping costs
5.1 The prices stated on the product pages include statutory VAT and other price components.
5.2 We generally ship all items within Switzerland and the Principality of Liechtenstein (bordering Europe possible). The shipping costs can be found on the Delivery Countries / Shipping Costs page.

6. Delivery
6.1 Goods will only be delivered while stocks last.
6.2 Delivery takes place by sending the goods from our centrally located Swiss warehouse or directly from the producer to the address provided by the customer.
6.3 Delivery takes place against the shipping costs stated when ordering online.
6.4 Deliveries are only possible to delivery addresses within Switzerland and the Principality of Liechtenstein. Delivery to other EU countries possible. Swiss law applies.

7. Payment
7.1 Payment for the goods can be made either in advance, Visa, MasterCard, AMEX, Maestro, Discover, JCB, Diners Club, Union Pay, Paypal, Apple Pay, Google Pay, payment in advance and cash on delivery or invoice.
7.2 When paying in advance, the customer undertakes to pay the purchase price within 5 working days after conclusion of the contract. For non-registered customers and first orders from registered customers, the goods will only be dispatched after receipt of payment.
7.3 You only have the right to offset if your counterclaims have been legally established by a court, are undisputed or have been acknowledged by us in writing.
7.4 You can only exercise a right of retention if the claims result from the same contractual relationship.
7.5 If you pay by invoice, you will receive an invoice from us by email via our invoice software and with the delivery after/with the order. Please transfer the total amount to the account specified there within 14 days. Our general terms and conditions apply. As a rule, an order on account is processed within 1 working day. Only registered customers can choose to order on account from the 2nd order onwards, or On Request. We reserve the right to retain title and check creditworthiness. We are free to refuse an order based on invoice at any time.
7.6 Late Payment
The invoices are payable net within 14 days, unless otherwise agreed. A payment is only considered to have been made when we can dispose of the amount. If the buyer defaults, we are entitled to charge interest of 5% from that point in time. During the period of delay, gastro-zone.ch by Gastro Zone is also entitled at any time to withdraw from the contract, to demand the return of the goods delivered and to claim damages if the contract expires. All claims become due immediately if the customer defaults on payment, culpably fails to comply with other essential obligations under the contract or if we become aware of circumstances that are likely to reduce the customer's creditworthiness, in particular suspension of payments, pending composition or bankruptcy proceedings. In these cases, we are entitled to withhold outstanding deliveries or to only carry them out against advance payment or securities.
Basically, payment reminders (1st reminder) and 2nd reminder are sent via email. We charge a handling fee of CHF 5 for the 2nd reminder and a handling fee of CHF 20 for the 3rd (final) reminder. If reminders are unsuccessful, the invoice amounts can be assigned to a company commissioned with debt collection. In this case, an additional effective annual interest rate of up to 15% may be charged on the invoice amount owed from the due date. The company responsible for debt collection will claim the outstanding amounts in its own name and on its own account and may charge additional processing fees.

8. Damages
Claims for damages due to any errors in the illustrations or prices and texts cannot be asserted. This also applies to late deliveries.

9. Transport damage
9.1 Goods with obvious damage to the packaging or contents delivered to the customer must be reported to the carrier/cargo service/post office. Acceptance of these goods must be refused. You must also contact us immediately by email, telephone or post.
9.2 We must be informed immediately after the discovery of hidden defects.

10. Guarantee
We provide a two-year warranty on all new products to correct any manufacturing defects or defects. The invoice is considered a guarantee certificate. We offer a one-year guarantee on items from the 'Miscellaneous Used Goods' section. Natural wear and tear that occurs through use is not covered by the warranty.

11. Limitation of Liability
We are only liable for damages other than those resulting from injury to life, body and health if these damages are based on intentional or grossly negligent actions or on culpable violation of an essential contractual obligation by us or our vicarious agents. Any further liability for damages is excluded. The provisions of the Product Liability Act remain unaffected.

12. Returns
If you don't like an item or you have ordered the wrong item from us, you can return it within 14 days. Please note, however, that we will deduct the shipping costs incurred by us when making the refund. If the item already shows signs of wear and can no longer be sold as new, we can make appropriate deductions. There are no returns for items from the 'Miscellaneous Used Goods' section and generally also for heavily discounted clearance items.

13. Retention of title
The goods remain our property until full payment has been made.

14. Place of Jurisdiction
All disputes arising from this legal relationship are subject to Swiss law. The customer expressly accepts the place of jurisdiction in Lucerne.

15. B2B transactions

15.1 These provisions apply to offers and sales to business customers. B2B prices are stated in CHF per piece, excluding statutory VAT. The current Swiss standard rate is 8.1%.
15.2 Project discounts are calculated on the goods value before VAT and excluding delivery costs: below CHF 1,000, no additional discount; from CHF 1,000, 3%; from CHF 2,500, 5%, unless otherwise agreed in the quotation.
15.3 Standard delivery within Switzerland is free from CHF 400 goods value after discount. Below CHF 400, actual standard transport costs are charged with no handling surcharge. Express, special or international deliveries are agreed individually.
15.4 B2B orders may be delivered directly from our warehouse or manufacturer in Czechia. Such direct delivery incurs no additional B2B surcharge compared with a comparable delivery via Kriens; standard international logistics are included in B2B product costing.
15.5 Product and delivery availability are checked when preparing the recommendation and reconfirmed immediately before order entry. A recommendation or quotation does not reserve stock unless expressly confirmed in writing. Formal quotations with specific SKUs and quantities are created as Shopify draft orders and are generally valid for 14 days.
15.6 The first B2B order requires advance payment. For subsequently and expressly approved business customers, 14-day net payment terms generally apply, unless the formal quotation states otherwise.
15.7 Samples are supplied at the current B2B price per piece plus actual transport costs. For a goods order of at least CHF 1,000 excluding VAT within 30 days, the goods value of the samples is credited; transport costs are not credited.
15.8 Professional FRIES or Cambro glass racks can be individually configured to match the selected glasses and offered with the glassware on special project terms.
15.9 In case of discrepancies, the terms expressly agreed in the formal B2B quotation take precedence over these general B2B provisions.

16. Dealers and resellers

Dealer enquiries are welcome. We are happy to agree individually on the range, quantities and terms.

Gastro Zone Swiss GmbH, Kriens, 27.08.2026.