Where can the goods be delivered?
The goods can currently be ordered and delivered in Switzerland and Liechtenstein.
How will my order be delivered?
We use Swiss Post to deliver parcels up to 30 kg. Larger packages are delivered by our own Gastro Zone Swiss Transport.
All items in stock are sent with Swiss Post – Post Pac Priority. All other items can be sent as Post Pac Economy.
How long will it take for my order to be delivered?
Normally, the goods in stock will be delivered within 1 to 2 days.
Goods in stock
PostPac Prio – 1 to 2 working days
Goods available on subsequent delivery
Delivered within 7 to 30 working days, subject to availability from the manufacturer.
Were out of stock
Please contact us directly at firstname.lastname@example.org
When is delivery free?
The limit of the order quantity above which we deliver the goods free of charge depends on the type of your registration:
Registered customers – from CHF 80
Registered catering establishments – from CHF 200
Registered business customers (B2B) – from CHF 500
Can I collect my order in person?
Personal collection is usually not possible. If you insist on a personal collection, please contact us first by email email@example.com
How can I return my order?
If you would like to return goods to us, you can do so within 14 days of receiving the order. Please let us know in advance by email (firstname.lastname@example.org) if you would like to return one or more items.
The goods must be unused, undamaged and in their original packaging.
The customer generally bears the return shipping costs himself. Except:
- You have received the wrong item
- The item is defective or incomplete
The return address is:
Gastro Zone Swiss GmbH
I received an incorrect, defective or incomplete item. What can I do?
If you have received defective, incorrect or incomplete goods, please document them as best as possible, for example with a photo, and contact us at email@example.com. Depending on the situation, we will replace or deliver the goods at our expense.
My order did not arrive in the promised time.
We are sorry that you have to wait so long for your order. These times are approximate and it is possible that your package was delayed along the way. If your package has been delayed for more than 2 days, please contact us with your order number at firstname.lastname@example.org.
What does it mean when a product is available on backorder?
This means that this product is currently not in stock with us in Switzerland, but with our supplier. Such a product will be delivered within 7 to 30 days. We will inform you of the exact delivery date by email.
Do I have to register?
Registration is not a condition for purchasing from us.
How can I register?
Click on “My Account” in the menu at the top right and fill out the “Create a new customer account” registration form. A login password will be sent to your email address, which you can change back to “My Account” after logging in.
How can I pay?
We accept the following payment methods:
- American Express
- Union Pay
Direct bank transfer
If you transfer the money to a bank account, the order will only be shipped once the amount has been credited to our account.